Question 1

How long does my order take to arrive?

Accepted Answer

Orders are made to order, so allow 2–4 working days for making, plus tracked UK delivery on top.

Question 2

How do I use a hot chocolate bomb?

Accepted Answer

Place the bomb in a mug, pour over hot milk and stir. The shell melts and releases the cocoa and marshmallows inside.

Question 3

How long do the treats keep?

Accepted Answer

Best enjoyed within four weeks. Store somewhere cool and dry, away from direct sunlight.

Question 4

Do you cater for allergies?

Accepted Answer

Everything is made in a kitchen that handles milk, nuts, soya, wheat and gluten, so we cannot guarantee an allergen free product. Please contact us before ordering if you have an allergy.

Question 5

Do you make vegan or dairy free chocolate?

Accepted Answer

Yes, several items can be made dairy free on request. Message us before ordering and we'll confirm what's possible.

Question 6

Can I send an order directly as a gift?

Accepted Answer

Yes. Enter the recipient's address and add a gift message when you check out on Etsy. We never include prices inside gift orders.

Question 7

Can I place a larger order?

Accepted Answer

Absolutely. If you're looking to place a larger order for a party, celebration or special occasion, please send Sami a message through Etsy to discuss what you're looking for and current availability.

Question 8

Do you take custom or corporate orders?

Accepted Answer

We do. For business gifting, use the corporate gifting enquiry form on the website. For larger personal orders, message Sami through Etsy.

Question 9

Are you food hygiene rated?

Accepted Answer

Yes — Sami's Sensations holds a 5 star food hygiene rating from the Food Standards Agency.