Perishable, handmade food
Because everything is freshly handmade food, we cannot accept returns or exchanges on chocolate orders once they have been dispatched. This does not affect your statutory rights.
If something arrives damaged
Please email us within 48 hours of delivery with a photo of the item and packaging. We will replace it or refund you in full.
Cancellations and changes
Get in touch as soon as possible. If your order has not been made yet we can change or cancel it. Once a personalised or made-to-order item has been started it can no longer be cancelled.
Personalised items
Chocolate letters and personalised gifts are made specifically for you and cannot be returned unless faulty.
Contact
Email samissensations@hotmail.com with your order number and we will sort it out.